Staff provided great customer service.

The cleanliness of our room was disappointing, with hair found on the bed. The elevator operated very slowly, causing us significant delays during our stay on the 9th floor.

Put this on your radar

This hotel boasts an exceptional location and an outstanding breakfast that exceeds expectations. The staff is incredibly attentive, particularly the front desk and housekeeping teams. While renovations are underway, this promising property offers great service and a positive vibe. I'm eager to return next year!

great access to parks and local attractions for weekend explorers

I had a fantastic time staying at a centrally situated hotel that made it super easy for me to walk to nearby parks and attractions, especially since both KidZania Monterrey and the Metropolitan Museum were just around 2 km away, perfect for a leisurely stroll. I also appreciated the variety of dining options just steps away, like Napoli Pizza which was only a few minutes walk from my room.

The location was fantastic, just minutes from

local attractions that made our visit enjoyable. The room was spacious and clean, but I found the amenities lacking, especially the absence of a mini fridge. Overall, a decent stay albeit with room for improvement.

We had an amazing experience with the breakfast! The thoughtful waiter near the bread section stood out, and the kids loved it too. The pool area was a great spot for the little ones to cool off after playful mornings.

My kids wished for a quieter environment. the noise was distracting. Adding soundproofing would greatly improve family stays.

Recommend it for family with children

The breakfast was a nice surprise, fresh fruits and omelets made to order. also, the staff was pretty attentive, they always had a smile and checked up on us.

It wasn't exactly cheap, we spent quite a bit on food but it was acceptable.

The check-in process felt painfully slow, taking longer than expected. Despite its modern lobby, seating arrangements were awkward for waiting, and I found it uncomfortable. The bar's limited food options were disappointing, especially when it closed early with patrons still inside. The rooms showed signs of wear, with old carpets and a less-than-stellar cleanliness that left some areas feeling sticky. Plus, the shower pressure was insufficient, making it difficult to rinse off well. If you’re eyeing a walkable location, beware—sidewalks around the hotel are sparse, necessitating a cab for even short distances.

The atmosphere was warm and welcoming. The pool area was a great spot to unwind. The staff members were friendly and very helpful during my stay. I appreciated the spacious room. Location made it easy to explore nearby attractions. 🌞

I had a decent stay, but the pool area was underwhelming and not as pristine as the photos suggested. The breakfast options were satisfying, though! I doubt I'd return.

I appreciated the warm and welcoming atmosphere at Novotel Monterrey Valle. The open spaces were bright and beautifully decorated, making it easy for seniors like myself to navigate comfortably. The pool area was also a lovely retreat to relax.

Better housekeeping needed for a more comfortable stay.

The kids loved the playground and the breakfast exceeded my expectations. The room carpets were stained and in need of replacement.